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PRIVACY POLICY

Effective Date: 01/06/2026

Nature Eva Professional Hair Products respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase products, register for professional programmes, training courses or otherwise interact with us.

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Who We Are

Nature Eva Professional Hair Products is operated by:

Big Forest Cosmetics Ltd
Unit 2 Winston Business Centre
43 Chartwell Road
Lancing
West Sussex
BN15 8TU
United Kingdom

Company Registration Number: 13138158

Website:
https://www.nature-eva.co.uk

Email:
info@nature-eva.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

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Information We Collect

When you visit our website, place an order, register an account, join one of our programmes or contact us, we may collect the following information:

  • Name

  • Business name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • IP address

  • Browser information

  • Device information

  • Purchase history

  • Professional qualifications (where applicable)

  • Social media profiles (for Ambassador and Influencer applications)

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How We Use Your Information

We use your personal data to:

  • Process and fulfil orders;

  • Arrange delivery of products;

  • Process payments;

  • Provide customer support;

  • Manage customer accounts;

  • Provide training and educational services;

  • Administer loyalty, distributor, ambassador and influencer programmes;

  • Improve our website and services;

  • Prevent fraud and protect our business;

  • Comply with legal and regulatory obligations;

  • Send marketing communications where consent has been provided.

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Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract;

  • Compliance with legal obligations;

  • Legitimate business interests;

  • Consent.

Where processing is based on consent, you may withdraw your consent at any time.

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Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Your data may be stored through Shopify's secure servers, databases and applications.

For further information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

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Cookies

Our website uses cookies and similar technologies to improve your browsing experience and provide website functionality.

Cookies may be used to:

  • Remember your shopping basket;

  • Save your preferences;

  • Analyse website traffic;

  • Improve website performance;

  • Support checkout functionality.

You may manage cookie preferences through your browser settings.

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Payment Processing

We accept payments through authorised payment providers including:

  • Stripe

  • Klarna

  • PayPal

When processing payments, certain information may be shared with these providers, including:

  • Name;

  • Billing details;

  • Transaction amount;

  • Payment information.

We do not store full payment card details on our servers.

For more information:

Stripe Privacy Policy
https://stripe.com/privacy

Klarna Privacy Policy
https://www.klarna.com/uk/privacy-policy/

PayPal Privacy Policy
https://www.paypal.com/uk/legalhub/privacy-full

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Professional Programmes

If you apply for any of our professional programmes, we may collect additional information necessary to assess eligibility and administer benefits.

These programmes may include:

  • Loyalty Programme;

  • Distributor Programme;

  • Ambassador Programme;

  • Influencer Programme;

  • Training Programmes;

  • Professional Accounts.

Additional information collected may include:

  • Business information;

  • VAT registration details;

  • Professional certifications;

  • Training history;

  • Social media accounts;

  • Purchase history.

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Marketing Communications

If you subscribe to receive marketing communications, we may send information regarding:

  • New products;

  • Promotions;

  • Training opportunities;

  • Educational content;

  • Industry updates;

  • Company news.

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly.

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SMS Marketing

If you choose to opt in to receive SMS communications from Nature Eva Professional Hair Products, we may send text messages relating to:

  • Order updates and delivery notifications;

  • Product launches and promotions;

  • Training opportunities and events;

  • Educational content and company news;

  • Exclusive offers and loyalty programme benefits.

By providing your mobile number and consenting to receive SMS communications, you agree to receive recurring automated marketing messages from Nature Eva. Message frequency may vary.

Consent to receive SMS messages is not a condition of purchase.

Standard message and data rates may apply, depending on your mobile network provider.

You may opt out of receiving SMS marketing communications at any time by replying STOP to any message received or by contacting us at info@nature-eva.com.

Once you opt out, you will no longer receive marketing text messages, although we may still send essential service-related communications where necessary.

We do not sell or share your mobile number with third parties for their own marketing purposes.

SMS communications may be provided through trusted third-party service providers acting on our behalf, who process your information in accordance with applicable data protection laws and appropriate security measures.

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Who We Share Your Data With

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Shopify;

  • Stripe;

  • Klarna;

  • PayPal;

  • Delivery and logistics providers;

  • IT and website service providers;

  • Marketing platforms.

We never sell your personal information to third parties.

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International Data Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection legislation.

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Order information may be retained for up to six years for tax, accounting and legal purposes.

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Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

Whilst we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

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Your Rights

Under UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, you may have the right to:

  • Access your personal data;

  • Correct inaccurate information;

  • Request deletion of your data;

  • Restrict processing;

  • Object to processing;

  • Request data portability;

  • Withdraw consent;

  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact:

info@nature-eva.com

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Children's Privacy

Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

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Contact Us

Nature Eva Professional Hair Products
Operated by Big Forest Cosmetics Ltd

Unit 2 Winston Business Centre
43 Chartwell Road
Lancing
West Sussex
BN15 8TU
United Kingdom

Company Registration Number: 13138158

Website:
https://www.nature-eva.co.uk

Email:
info@nature-eva.co.uk

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